Assignment: UI/UX Redesign for Tax Declaration and Tax Computation Feature for HRMS platforms

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**Kavyani Parwal (UI/**UX Designer)

Platform: Desktop-first (HR Management System)

Tools Used: Figma, Notion

Duration: 36 Hours

Project Scope: A focused redesign of the Salary & Tax Declaration module aimed at simplifying financial workflows, making tax computation more transparent, and ensuring a smoother experience for HR teams and employee

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Project Overview

Objective: Redesign the Tax Declaration and Tax Computation features within the payroll product to enhance user experience and streamline the process for users to declare and compute taxes accurately.

Scope:

• Redesign the user interface for the Tax Declaration and Tax Computation sections.
• Review existing workflows and identify pain points.
• Propose solutions to address identified issues and improve user experience.
• Consider user feedback and industry best practices in UI/UX design.

🎨 Design Process: Double Diamond

The Double Diamond design process ensured a thorough and user-centered approach to redesigning the Tax Declaration and Tax Computation features.

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Phase 1: Discover

• Objective: Understand the current process, user needs, and pain points.
• Activities: User interviews, surveys, and heuristic evaluation.

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Phase 2: Define

• Objective: Define the core problems and set clear goals for the redesign.
• Activities: Synthesizing research data, defining problem statements, and creating user personas. </aside>

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Phase 3: Develop

• Objective: Ideate and prototype solutions.
• Activities: Brainstorming sessions, sketching, creating wireframes and mockups. </aside>

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Phase 4: Deliver

• Objective: Test, refine, and implement the final design.
• Activities: Usability testing, iteration based on feedback, and final implementation. </aside>

1. Discover

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User Research

Objective: To understand user pain points and gather feedback on the existing tax declaration and computation processes within the Platform.

Key Findings:

• Users find the current process overly complex and time-consuming.
• Confusion over tax terminology is a common issue.
• Navigation is difficult, with users often feeling lost in the process.
• There is a lack of real-time feedback and guidance. </aside>

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Pain Points

1. Complex Terminology: Users struggle to understand tax-related terms.
2. Difficult Navigation: Users find it hard to navigate between different sections.
3. Lack of Guidance: Users need more step-by-step instructions and real-time feedback.
4. Error-Prone Process: Users often encounter errors only detected at the end of the process.

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Heuristic Evaluation

Conducted a heuristic evaluation to identify usability issues with the current system, focusing on Jakob Nielsen’s 10 heuristics.

Key Issues Identified:

• Visibility of System Status: Lack of clear progress indicators.
• Match Between System and Real World: Complex tax jargon.
• Complex terms: Difficult to understand terms for users with less tax knowledge.
• Consistency and Standards: Inconsistent design elements across sections.
• User Control and Freedom: Difficult to navigate through the screens. </aside>